{"title":"Services","description":null,"products":[{"product_id":"call-out-service","title":"Call-Out Service","description":"\u003cp\u003eOur Breakdown \u0026amp; Call-Out Service is designed for customers whose printer or equipment has developed a fault and requires an engineer to attend their premises.\u003c\/p\u003e\n\u003cp\u003eA qualified engineer will travel to your site to diagnose the problem, investigate the reported fault, test the relevant components, and identify the cause of the issue. Where possible, we'll repair the machine during the visit and confirm it's operating correctly before we leave.\u003c\/p\u003e\n\u003cp\u003eIf the repair can't be completed on-site—for example if specialist parts are required or the machine needs workshop repairs—we'll explain exactly what we've found and provide clear recommendations on the next steps, including any parts or further work needed.\u003c\/p\u003e\n\u003cp\u003eThis is a reactive repair service for unexpected breakdowns and is charged separately from routine servicing or maintenance plans.\u003c\/p\u003e\n\u003cp\u003eAll Bookable Services Covered by\u003cbr\u003e\u003ca href=\"https:\/\/www.laserprints.co.uk\/terms-of-service\" target=\"_blank\" rel=\"noopener\"\u003eLaserprintsuk.co.uk LTD - Terms \u0026amp; Conditions\u003c\/a\u003e\u003cbr\u003e\u003c\/p\u003e","brand":"Laserprints.co.uk","offers":[{"title":"Default Title","offer_id":54496215171405,"sku":null,"price":125.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0987\/2670\/7533\/files\/ProductImage-1.jpg?v=1786466980"},{"product_id":"remote-support-service","title":"Remote Support Service","description":"\u003cp\u003eOur Remote Software \u0026amp; Video Support service is designed for customers who need expert technical assistance with their commercial printing system without the need for an on-site engineer.\u003c\/p\u003e\n\u003cp\u003eUsing secure remote access and live video communication, one of our experienced print systems engineers can diagnose software-related issues, configure your system, and guide you through troubleshooting in real time. This service is ideal for resolving problems quickly while minimising machine downtime and avoiding the cost of a site visit.\u003c\/p\u003e\n\u003cp\u003eWe can assist with RIP software installation and configuration, print workflow issues, driver installation, firmware and system settings, software optimisation, and operator guidance for DTF, UV-DTF, Sublimation, UV, and other commercial print systems. Our engineer will work with you to identify the cause of the issue and make every reasonable effort to restore your system to full working order during the session.\u003c\/p\u003e\n\u003cp\u003eIf the investigation identifies that the fault is hardware-related—such as a damaged printhead, electrical failure, mechanical issue, or ink system problem—we'll clearly explain our findings and recommend the most appropriate next step, whether that's replacement parts, an in-house repair, or an on-site engineering visit.\u003c\/p\u003e\n\u003cp\u003eThis is a remote engineering service delivered via secure remote desktop access and live video communication. Before your appointment, you'll need a stable internet connection, administrator access to your computer, and the required remote access software installed. This allows our engineer to work safely and efficiently while keeping you informed throughout the support session.\u003c\/p\u003e\n\u003cp\u003eAll Bookable Services Covered by\u003cbr\u003e\u003ca href=\"https:\/\/www.laserprints.co.uk\/terms-of-service\" target=\"_blank\" rel=\"noopener\"\u003eLaserprintsuk.co.uk LTD - Terms \u0026amp; Conditions\u003c\/a\u003e\u003cbr\u003e\u003c\/p\u003e","brand":"Laserprints.co.uk","offers":[{"title":"Default Title","offer_id":54498335228237,"sku":null,"price":24.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0987\/2670\/7533\/files\/RemoteSupport.jpg?v=1786518166"},{"product_id":"in-house-machine-repair-service","title":"In-House Machine Repair Service","description":"\u003cp\u003eOur In-House Machine Repair \u0026amp; Service is designed for customers with single-head DTF or UV desktop printers that require repair, maintenance, servicing, or fault diagnosis but can be sent directly to our workshop.\u003c\/p\u003e\n\u003cp\u003eSimply book your repair, securely package your machine, and deliver it to our workshop. A qualified engineer will carry out a full inspection, diagnose any reported faults, perform the necessary repairs or maintenance, and thoroughly test the machine before it's returned to you.\u003c\/p\u003e\n\u003cp\u003eWhere replacement parts are required, we'll contact you for approval before installation wherever reasonably possible. If the original fault isn't the root cause of the problem, we'll explain exactly what's preventing the machine from operating correctly and provide clear recommendations to restore it to a reliable, printable production condition.\u003c\/p\u003e\n\u003cp\u003eBefore collection, we'll demonstrate the machine in operation by producing test prints and printhead nozzle checks, giving you confidence that it's functioning correctly before it leaves our workshop.\u003c\/p\u003e\n\u003cp\u003eThis is a workshop-based repair service for single-head desktop DTF and UV printers. There are no call-out or travel charges, as the machine is delivered to and collected from our workshop by the customer. Turnaround times are subject to workload and parts availability, with customers kept informed throughout the repair process.\u003c\/p\u003e\n\u003cp\u003eAll Bookable Services Covered by\u003cbr\u003e\u003ca href=\"https:\/\/www.laserprints.co.uk\/terms-of-service\" target=\"_blank\" rel=\"noopener\"\u003eLaserprintsuk.co.uk LTD - Terms \u0026amp; Conditions\u003c\/a\u003e\u003cbr\u003e\u003c\/p\u003e","brand":"Laserprints.co.uk","offers":[{"title":"Default Title","offer_id":54498356035917,"sku":null,"price":100.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0987\/2670\/7533\/files\/43cc42ae-47b4-4659-9af6-454e69b6b8b9.png?v=1786518525"},{"product_id":"printhead-cleaning-service","title":"Printhead Cleaning Service","description":"\u003cp\u003eOur Printhead Cleaning service is designed for customers whose printheads have become partially blocked, ink-contaminated, or are suffering from poor nozzle performance.\u003c\/p\u003e\n\u003cp\u003eSimply send your printhead to our workshop, where one of our experienced print systems engineers will carry out a thorough assessment before using specialist cleaning techniques to recover ink flow and restore as many blocked nozzles as possible. The process includes controlled chemical cleaning, directional flushing of the ink channels, nozzle plate cleaning, flow testing, and a final performance evaluation.\u003c\/p\u003e\n\u003cp\u003eThis service is suitable for printheads used in DTF, UV, and Sublimation printing systems.\u003c\/p\u003e\n\u003cp\u003eOur goal is to recover nozzle performance wherever possible, helping to extend the working life of the printhead and potentially avoiding the cost of a replacement.\u003c\/p\u003e\n\u003cp\u003eOnce the cleaning has been completed, we'll assess the results and classify the printhead based on its recovery performance. If a full recovery isn't possible due to permanent damage or severe contamination, we'll explain our findings and advise whether the printhead remains suitable for use or if replacement is the recommended option.\u003c\/p\u003e\n\u003cp\u003eThis is a workshop-based service and should be viewed as an attempt to restore printhead performance rather than a guaranteed repair. While many blocked printheads can be successfully recovered, issues such as electrical failure, physical damage, or severe internal blockages may prevent a successful outcome.\u003c\/p\u003e\n\u003cp\u003eCustomers are responsible for securely packaging and sending the printhead to our workshop, with the service typically completed within approximately five working days, subject to the condition of the printhead and workshop workload.\u003c\/p\u003e\n\u003cp\u003eAll Bookable Services Covered by\u003cbr\u003e\u003ca href=\"https:\/\/www.laserprints.co.uk\/terms-of-service\" target=\"_blank\" rel=\"noopener\"\u003eLaserprintsuk.co.uk LTD - Terms \u0026amp; Conditions\u003c\/a\u003e\u003cbr\u003e\u003c\/p\u003e","brand":"Laserprints.co.uk","offers":[{"title":"Default Title","offer_id":54498432188749,"sku":null,"price":24.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0987\/2670\/7533\/files\/PrintheadCleaningService.jpg?v=1786519441"}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0987\/2670\/7533\/collections\/bfd76ec9-d48b-4b38-a993-90cc582d8684.png?v=1786458016","url":"https:\/\/laserprints.co.uk\/collections\/services.oembed","provider":"Laserprints.co.uk","version":"1.0","type":"link"}